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Leverage our support services to complement your own resources or an alternative to investing a help desk. OneTech Support Services provide a single point of contact to easily identify and quickly resolve technical issues across multiple product lines. Our best-in-class service and highly experienced engineers ensure your customers a seamless support solution. OneTech support services allows you to meet your customers needs by provided improved response time, increased productivity, and added bandwidth to support sales.
Meet the varying needs of your customers with different levels of support:
Direct:
End Users contact Avnet directly for support issues.
Partner:
End users look to you first for support issues. You resolve the issue or escalate to Avnet support if necessary.
After-Hours:
Avnet and you share responsibility for end-user's support needs. During business hours you support the end user. After-hours, Avnet handles the support calls.
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